Terms and Conditions


Welcome to the carolinecharles.co.uk website (“the website”). By accessing this website you agree to these Terms and Conditions (T&Cs). If you do not agree to them you may not use this website and should leave immediately.

The Caroline Charles website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

We have taken great care to ensure that the items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual item is absolutely accurate. Before placing an order please read through these Terms and Conditions.

Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will email to inform you and your card will only be debited the amount of the available items.

We may modify the T&Cs from time to time. Please read the T&Cs and check back often. If you do not agree to any change to the T&Cs, then you must immediately stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at customercare@carolinecharles.co.uk You may also wish to view our privacy policy.

If your personal information changes then please notify us immediately by contacting Customer Services on the following email customercare@carolinecharles.co.uk

By using this website you agree to comply with, and be bound by, these Terms.


We make no representations or warranties of any kind whatsoever; expressed or implied, in connection with these terms or the website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable whether in contract or otherwise, under any circumstances, for any
interruption of business, access delays or access interruptions, loss or damages of any sort incurred as a result of dealing with or the presence of off-website links on the website; computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third party websites and events beyond our reasonable control.


When you place an order to purchase a product from carolinecharles.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.



All content available on the website, including, but not limited to, text, graphics, logos, button, icons, photographs, audio clips, data compilations, and software, and the compilation thereof is the property of Caroline Charles and is protected by UK and international copyright laws.

This site and its contents may only be used for personal non-commercial use. Any reproduction whole or in part of our website is strictly prohibited without the prior written permission of Caroline Charles.


The terms and conditions together with all our policies and procedures will be governed by and construed in accordance the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Price and availability information is subject to change without notice.

We reserve the right to cancel or refuse orders for items offered at an incorrect price.


Standard refund on VAT.  When you shop in the UK, you pay a sales tax on most goods.  If you are resident outside the EU, you are entitled to claim the VAT on most items purchased and taken home.  Orders placed online outside the EU will not be charged VAT on goods bought and will be deducted when your order is processed.