Once you have placed an order on the Caroline Charles website you will receive an acknowledgement email to confirm your payment reference number, we will then only send another email at the point of the order being dispatched. This email will contain your DHL tracking reference, if you choose this type of delivery. Subject to VAT.

Destination Service Price Delivered Returns
United Kingdom London Courier London Zone A £12.00 Same Day UK Free
London Zone B £15.00 Same Day UK Free
London Zone C £25.00 Same Day UK Free
United Kingdom DHL Express £10.75 1-2 Days UK Free
United Kingdom DHL 12pm £20.00 1-2 Days UK Free
United Kingdom DHL 9am £30.00 1-2 Days UK Free
Europe DHL Express £30.00 2-4 Days £30

Click here to view a map of our same day courier delivery areas and price bands: Delivery Promise We aim to deliver your chosen items to the person and place of your choice, in perfect condition and in the shortest possible time. Please email or call 0207 225 3197 if you have any problems or queries regarding your delivery. DHL orders placed after 3pm will be processed the following day. London Courier orders placed after 4pm will be processed on the following day.

Orders placed after 3pm on Friday and during the weekend will be processed on Monday morning, Orders placed on a Public Holiday will be processed the following day.

When do we deliver?

DHL orders: 9am-5pm, Monday to Friday Most orders will be dispatched within 24 hours subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. London Courier orders: 11am–7pm, Monday to Friday When your London Courier order is ready to be dispatched our customer care team will ring you to arrange a 2 hour delivery slot

Tracking your order

We are unable to redirect orders once items have been dispatched. If you wish to track your order you can use your tracking number on the DHL website – Signature on receipt All orders require a signature upon receipt, at which time responsibility for your order passes to you. If you have specified a recipient who is not you for delivery purposes (for example a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Caroline Charles and transfer of responsibility in the same way.